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Blog/ Jun 13, 2024

The Growing Appeal of UCaaS

As businesses face rapid digital transformation, the integration of Unified Communications as a Service (UCaaS) emerges as a crucial strategy. With an anticipated 40 billion connected devices by 2025, UCaaS offers enterprises unparalleled scalability and flexibility in communications, catering to the dynamic needs of modern businesses.

Transforming Enterprise Communications

Today’s enterprises require robust communication tools that facilitate efficient cross-enterprise collaboration and ease of use, with UCaaS offering a cloud-based solution that significantly enhances flexibility and scalability. This shift from traditional on-premise systems to cloud-based communications allows businesses to meet the growing demands for integrated communication tools and mobile accessibility.

Market Trends and Adoption Rates

BroadSoft (now part of Cisco), announced its findings from a survey of 129 global telecom service providers and industry leaders. Notably predicted is increased Cloud Unified Communications market penetration and a shift away from traditional on-premise systems across all market segments. The survey predicted, by 2020, the Cloud UC market penetration to grow 3x in the large enterprise segment, 7x in the midmarket segment, and nearly 5x in the small business segment. This growth underscores the increasing acceptance of UCaaS as essential for enhancing business agility and market responsiveness.

Operational Advantages of UCaaS

UCaaS complements any small, medium, or a large business with the goal of breaking down barriers between people using different modes of communication, different media, and different devices in order to communicate to anyone, anywhere, at any time. Out of the box agility and fast time to market in the cloud environment are the key differentiators from an on-premise UC. UCaaS quickly and efficiently addresses today’s need for increased mobility and the instance of remote workers while subsequently lowering costs.

The high flexibility of adapting to UCaaS ensures the long-term benefits of your business communications. Enlisting with an automated, usage-based cloud solution that works in real-time enables customers to pay for their desired services when they want them. Usage rating accuracy ensures margins and structured business models provide the necessary monetization capabilities to ensure ROI on your network.

Converting back-office complexities into back-office simplicities is the first step into modernizing today for the new business environment of tomorrow.

Security Measures in UCaaS

Fears surrounding the security and privacy of cloud-based anything are not unfounded- however, the cloud revolution is on the cusp of becoming a secure data mine.

Until recently, an issue of significant concern from a BSS standpoint was protecting subscriber bank accounts and credit card information. LogiSense was one of the first to integrate security measures that reduce the burden of PCI compliance by replacing payment information across the wire with a token-based approach – with this approach, cardholder information is not physically stored on the platform, and is instead replaced with an opaque token. Furthermore, all cloud-based data and software are hosted in a private cloud, behind a firewall. This data is protected by access controls and can only be accessed via secure VPN tunnels. These measures have gone a long way in terms of alleviating many of the underlying security concerns.

The Future of Business Communications with UCaaS

The presence of cloud services will only continue to increase as the telco and Enterprise world adapts even further into highly connected entities of the future. Mobility, the cloud, and Unified Communications go hand in hand as well, and a third of small businesses will opt for mobile-only UCaaS solutions, thus eliminating desk phones altogether.

The market is changing and evolving into more complex yet more productive systems. Choosing to adapt to UCaaS is a solid step to ensure the longevity and efficiency of your systems today in preparation for tomorrow.


About the Author

Ryan Susanna /

Ryan is a seasoned telecommunications expert with a broad background in both the service provider and software vendor sides of the business. Ryan is currently responsible for worldwide sales at LogiSense. During his tenure, Ryan has held executive level positions including Senior Sales Executive, and Director of Sales. In these roles, he has provided strategic sales, product, and market guidance for our next generation IP service management solutions.


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