RoundTable Report on Customer Centricity and Monetization: How Do Agile Billing Platforms and IoT Help Modern Companies Engage Customers and Generate New Revenue?
Mediating usage feeds can be a complex process of reading headers, making sense of multiple fields and classifying records. To stay on top of adding new usage feeds you need powerful tooling to make it easy
Subscription angst, fear, fatigue ... whatever you want to call it, is a real and growing concern. The list of services that can be subscribed to are ever expanding covering a myriad of industries and markets. Enterprise software, apps, gaming, movies, TV, music, lawn care transportation, hygiene, grooming, exercise, nutrition, industrial equipment; are just a few examples of markets that have begun the transition to subscriber centric business models and this list of services continues to expand at a rapid pace. Subscriptions have a growing share of world-wide consumer and corporate budgets, offering benefits to vendors and customers alike, however there are problems emerging. Subscriptions tend to categorize subscribers into large groups, limiting choice by not considering unique subscriber lifestyle and consumption behaviours and needs. Subscription fatigue is a growing response, inviting closer examination of the cost/value benefit from these memberships. The solution? Include a Usage Pricing Strategy in your go to market efforts that substantially thwarts seeds of subscription discontent, drive additional revenue and ultimately improve your customer experience and bottom line
API access to a BSS system or Enterprise software opens up lots of integration opportunities. But what happens if you need to call multiple APIs in series and one fails? How do you roll back? LogiSense’s DataFlows provide that extra transactional control on your RESTful APIs.
Migration of data between disparate systems remains a significant challenge for organizations as they consider onboarding new back office systems. Organizations will often procrastinate and delay the procurement of a much-needed business transformation due to their legitimate fear of the data migration headaches this may cause. While this fear is legitimate, it also means that many companies continue to maintain archaic systems and tools thereby impacting their operational efficiencies. It is evident then that simplifying the data migration challenge can go a long way towards alleviating service provider concerns.
In the fairly recent past, collecting general demographic data on your customers—such as age, income, industry, geographic location, etc.—gave you enough insight to target your customers at a basic level and remain competitive in the field. However, with the rise of big data, customers are increasingly looking for more tailored options. The general data you collected in the past is no longer enough to acquire and retain customers. In an environment where telecom customers have numerous options, even your most loyal customer might switch to a competitor if they feel their needs can be better met elsewhere. To prevent this, you need to develop a deeper understanding of your customers through data. Using a data-driven approach will help you retain customers and increase your revenue.
API is the acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. For example, a Customer Relationship Management (CRM) system might need to communicate with the Billing system to access product catalog information. This communication would be done via API calls. It should be clear from this example, that a rich set of APIs is essential to integrate multiple Enterprise Resource Planning (ERP) and back office systems. A true software platform needs to be architected using API first principles in order to facilitate frictionless integrations between multiple systems.
The IoT is beginning to shape the future of numerous industries, by generating an unprecedented amount of data. As the market for IoT platforms matures, vendors will need to address not only a number of issues relating to platform capabilities and features, but also the competitive landscape to serve users better.
The Internet of Things has been heralded as the Fourth Industrial Revolution because it will underpin every industry and most daily behaviours that we take for granted.
If you think mid-year sales tax changes are merely an inconvenience, think again.
The Supreme Court ruling in South Dakota v. Wayfair, Inc. (Wayfair) on June 21, 2018, opened the floodgates to a slew of new compliance rules and requirements that could become a big deal for your business if you’re not prepared. And it isn’t the only major shift to happen with sales and use tax in the second half of 2018.